TeleHealth Procedures and Informed Consent

At your first TeleHealth appointment your therapist will:

  1. Confirm whether you have received this informed consent and whether you have any questions. Once your consent has been confirmed the appointment will continue.
  2. Confirm where you are residing for the TeleHealth appointment. This is a safety precaution to address any adverse effects that might occur during the session.
  3. Confirm what alternate contact number or TeleHealth platform will be used if the system shuts down.

At each follow-up appointment your therapist will:

  1. Confirm where you are residing for the telehealth appt.  This is a safety precaution to address any adverse effects that might occur during the session
  2. Confirm what alternate contact number or telehealth platform will be used if the system shuts down.

Ensuring your Privacy

Your TeleHealth appointment will be provided on a platform that is consistent with Canadian Privacy legislation. The provider has certified that the platform is PIPEDA and HIPIDA compliant.

CONSENT TO USE ELECTRONIC COMMUNICATIONS TO PROVIDE TELEHEALTH SERVICES

I am aware of the following:

  1. Risks of using electronic communication

While the Service Provider will use reasonable means to protect the security and confidentiality of information sent and received using electronic communications, because of the risks outlined below, the Service Provider cannot guarantee the security and confidentiality of electronic communications:

  • Use of electronic communications to discuss sensitive information can increase the risk of such information being disclosed to third parties.
  • Despite reasonable efforts to protect the privacy and security of electronic communication, it is not possible to completely secure the information.
  • Employers and online services may have a legal right to inspect and keep electronic communications that pass through their system.
  • Electronic communications can introduce malware into a computer system, and potentially damage or disrupt the computer, networks, and security settings.
  • Electronic communications are subject to disruptions beyond the control of the Service Provider that may prevent the Service Provider from being able to provide services
  • Electronic communications can be forwarded, intercepted, circulated, stored, or even changed without the knowledge or permission of the Service Provider or the patient.
  • Even after the sender and recipient have deleted copies of electronic communications, back-up copies may exist on a computer system.
  • Electronic communications may be disclosed in accordance with a duty to report or a court order.
  • Videoconferencing using no cost, publicly available services may be more open to interception than other forms of videoconferencing. The Orthopaedic Therapy clinic does not use no cost or publicly available services
  • There may be limitations in the services that can be provided through electronic communications, dependent on the means of electronic communications being utilized
  • Email, text messages, and instant messages can more easily be misdirected, resulting in increased risk of being received by unintended and unknown recipients.
  • Email, text messages, and instant messages can be easier to falsify than handwritten or signed hard copies. It is not feasible to verify the true identity of the sender, or to ensure that only the recipient can read the message once it has been sent.
  1. Conditions of Using Electronic Communications
  • While the Service Provider will endeavour to review electronic communications in a timely manner, the Service Provider cannot provide a timeline as to when communications will be reviewed and responded to. Electronic communications will not and should be used for medical emergencies or other time-sensitive matters.
  • Electronic communication may not be an appropriate substitute for some services that the Service Provider offers.
  • Electronic communications may be copied or recorded in full or in part and made part of your clinical chart. Other individuals authorized to access your clinical chart, such as staff and billing personnel, may have access to those communications.
  • The Service Provider may forward electronic communications to staff and those involved in the delivery and administration of your care. The Service Provider will not forward electronic communications to third parties, including family members, without your prior written consent, except as authorized or required by law